FAQs
I need to return my pickups, how do I do that and what is your policy?
Decided against that new setup? Happened to win that eBay listing for the same thing? It's ok - we get it. We accept returns of unused, uninstalled, unopened pickups and pedals within 30 days of your original receipt of the goods. For the sake of clarity, they need to be in the same condition you received them (original unused item, original packaging, all accessories, etc.). To return an item, please head to Amazon's return center and follow their instructions (all of our items are fulfilled through Amazon - for more on our fulfillment relationship with Amazon please click here)....
How does DiMarzio's 30 day product guarantee work?
DiMarzio has a great policy where you can play their pickups and, if you are not happy with the sound, you can exchange them within 30 days of purchase for a set of DiMarzio pickups that is a better fit. If the desired pickups are more expensive, you will just have to pay the difference. Full details on the program as well as return instructions can be found here. This guarantee does not come through GuitarPickups.xyz; please do not send your pickups back to us - please send them to DiMarzio via the instructions above. You will need your original receipt, so...
How does Seymour Duncan's "Real World 21 Day Exchange" product guarantee work?
Seymour Duncan has a great policy where you can play their pickups and, if you are not happy with the sound, you can exchange them within 21 days of purchase for a set of Seymour Duncan pickups that is a better fit. Full details on the program as well as return instructions can be found here. This guarantee does not come through GuitarPickups.xyz; please do not send your pickups back to us - please send them to Seymour Duncan via the instructions above. You will need your original receipt, so if you lost that no worries you could reprint it...
Where do you ship to?
Currently we only ship within the United States, but we ship to all 50 states (including Alaska and Hawaii). We still want to hear from you if you live abroad and hope you enjoy the site. Our policy may change over time and, if so, we'll be sure to let you know about the change.
How do you keep my payment information secure?
It turns out the answer to this question is easy - we don't have your payment information and can't ever see it. Our payment processor, Shopify (public company NYSE:SHOP) runs your credit/debit card and sends us the proceeds. We can see your billing address, shipping address, the last 4 digits of the card used, and the card's expiration date, but that is it. There are some bad actors out there on the internet though and while part of our charm (we hope!) is that we are a small company, that may concern some of you. No worries, if still...